About me
Diverse industry experience of more than 11 years. Capable of handling critical & complex situations. Independent and fast learner with analytical approach to problem solving. A good team player & lead.
Navigating the Complexities of the Digital Realm
As a network engineer with expertise in technical support, cyber security, and network deployment, I excel in resolving complex issues and providing efficient support. I believe in strong collaboration and customer satisfaction.
I have been fortunate to gain valuable experience working in various esteemed technology companies. During my tenure as a Technical Support Engineer at Forcepoint, I had the opportunity to provide global level 2 support, collaborating with R&D teams and ensuring customer success. At Huawei Technologies, I had the privilege of serving as a DWDM Engineer, handling network design, software commissioning, and customer support for optical network devices. Additionally, my time as an Engineer at Coriant allowed me to develop expertise in their product portfolio and build strong relationships with global customers. Lastly, as a Technical Support Engineer at Tellabs, I took pride in providing timely resolutions to technical inquiries and supporting my team members. I am truly grateful for these experiences, as they have shaped my skills in network engineering, cyber security, and customer support, making me a dedicated professional in the technology industry.
My Experience
2020-Present
Ericsson, Finland
Senior Platform Operations Engineer
Working with Public Key Infrastructure services in Ericsson.
2017-2020
Forcepoint, Finland
Technical Support Engineer III - Network Security
During my time at Forcepoint, I had the privilege of serving as a Technical Support Engineer III, providing global level 2 support for their network security products. I collaborated with R&D teams to troubleshoot and resolve complex issues, ensuring the success of customers worldwide. Additionally, I was responsible for handling emergency cases, deploying and configuring network security products, and creating knowledge base articles to assist customers in understanding known issues and workarounds.
2016-2016
Huawei, Finland
DWDM Engineer
During my tenure at Huawei Technologies, I had the opportunity to work as a DWDM Engineer, contributing to network design, software commissioning, and customer support for optical network devices. I developed expertise in Huawei's NMS (U2000) and served as a key point of contact for core customers, ensuring smooth project coordination and providing technical assistance. My responsibilities also included resolving technical problems, conducting device upgrades, and collaborating with R&D to deliver comprehensive support to customers.
Education
2015
Finland
Aalto university
Master in Communications Engineering.
Major in Networking Technology.
2009
Pakistan
The University of Faisalabad
Bachelor of Electrical Engineering.
Silver Medal Holder.
Language Skills
Multilingual proficiency is a valuable asset that I possess. It allows me to adapt, communicate effectively, and connect with diverse individuals and cultures. The ability to speak multiple languages enhances collaboration, broadens business opportunities, and showcases my commitment to personal growth. I believe that being multilingual contributes to creating inclusive and impactful work environments.